Effective Date: 04-July-2026

1. Custom Digital Services Policy

At LEAPEND, we develop completely customized software, web platforms, and mobile application infrastructures tailored exclusively to unique business requirements. Due to the highly personalized nature of manual software programming, engineering layout design, and intangible source code deployment, we enforce a highly transparent and structured refund framework.

2. Project Cancellation Protocols

• Initiation by Client: The client reserves the right to terminate or cancel a project lifecycle at any given phase by providing written notification via our registered email address (info@leapend.com). Upon cancellation, an operational audit will be conducted. The client will be billed for all active development hours, system staging efforts, and completed milestones achieved up to the official date of cancellation notice.

• Initiation by LEAPEND: In rare situations where severe, unresolvable architectural constraints or third-party API limitations prevent us from achieving a core requirement, we reserve the right to cancel the service engagement. In such instances, a comprehensive evaluation is conducted, and a full refund is issued for the unfulfilled phase or technical component.

3. Refund Ineligibility Clauses

• Advance Onboarding Fees: Initial discovery fees, server setup costs, and initial project mobilization advance payments are non-refundable once software pathing, design frames, or codebase engineering hours have actively begun.

• Approved Milestones: Once a distinct development phase or project milestone is submitted to the client's staging area, verified by the client, and paid for, the amount allocated to that completed phase is completely non-refundable.

• Live Deployment: No refunds can be claimed after source code, server scripts, databases, or application bundles have been officially exported, pushed to production, or deployed directly onto the client's live hosting or app store consoles.

4. Processing and Settlement

All approved refunds (whether full, partial, or technical adjustments) are systematically reversed back to the original source payment instrument (original credit card, local bank account, or UPI handle) utilized during the checkout process. The time required to see the credit hit your account balances varies from 5 to 7 working days, entirely subject to international banking protocols and payment gateway processing timelines.

5. CONTACT US

In order to resolve a complaint regarding our services, address data privacy regulations, clear up billing discrepancies, or receive further clarification regarding the custom engineering workflows of our agency, please reach out to our desk directly using the formal credentials listed below:

• Legal Business Entity Name: LEAPEND

• Official Administrative Email Desk: info@leapend.com

• Primary Operations and Support Line: +91 9923687838

• International Sales and Inquiries Desk: +91 86700 62555